Boost your plant performance with >>The Service Team<< of thyssenkrupp Polysius!
Services are crucial to keep a cement plant running over years and decades. Fast and uncomplicated support, state-of-the art solutions and personal expertise of the involved partner, that is what the cement plant operators are looking for. And we offer everything it takes to meet these requirements!
- Spare parts management
- Field & workshop services
- Revamp & outages
- Asset management
“Service is a people business that thrives on its customers’ trust.”
Bernd Kripzak, Head of Operating Unit Service of thyssenkrupp Polysius
Are you responsible for cement plants and machinery? And do you place the highest demands on products and services? Then you should rely on a partner with more than 160 years of experience who always has a helping hand.
This is exactly where we come in: >>The Service Team<< offers state-of-the-art technical solutions – from inspection and maintenance to the supply of innovative OEM spare parts.
Learn more about some of our service experts:
Ansgar >>The Airborne<< Päschke
Did you know?
- With almost 20 years of service experience, Ansgar Päschke has played a crucial part in driving the digital development of BU Polysius.
- In 2021-22, he and his team carried out around 1,500 scans combined with drone missions.
Austin >>The Encyclopedia<< Guenther
Did you know?
Austin Guenther has unlimited brain storage. This allows him to retrieve encyclopedic knowledge at any time and in any place. He is also known for his rotary kiln prowess.
Bernhard >>The Listener<< Deventer
Did you know?
- Bernhard Deventer has been enhancing our company for more than 30 years. That makes him one of the most experienced experts in the business.
- Besides, he has visited about 170 cement plants worldwide, many of them several times.
Christian >> The Troubleshooter << Pollex
Did you know?
- As a sales representative, Christian Pollex is responsible for our customers all over Europe – across the entire product range from quarry to silo.
- He is an all-rounder and always at your side with an open ear.
- He has already visited the world’s most northerly and southerly cement plants.
Helbrist >>The Wish Granter<< Romero
Did you know?
- Helbrist Romero excels in key account management, which is why customers from all around the world have trusted him for more than 15 years.
- He is responsible for most regions of South America, and particularly Peru.
- If a problem occurs, he loves to find fast and flexible solutions that meet the customer’s needs.
Jennifer >>The X-Ray<< Richardt
Did you know?
- Jennifer Richardt, our remote expert, has played a major role in driving this service forward during the Covid-19 pandemic.
- She did her apprenticeship at BU Polysius and since then has been enhancing our service team by driving not only spare parts solutions but also digital solutions for our polysius® services.
Mary >> The Multiplier << Sy
Did you know?
Mary Sy is an expert in handling technical proposals and customer support and can keep track of various inquires and contracts at the same time thanks to her cloning superpower.
Michelle >>The Time Explorer<< Rollié
Did you know?
- Michelle Rollie is a true organizational talent, always knows where to find whatever document is needed, and thus lives up to her nickname "Sherlock Rollie".
- She is familiar with five different rotary kiln ERP systems, including old ones from the 1950s/60s.
- She also witnessed the installation of the largest and heaviest splined tire station in the company's history.
Natsir >>The Doctor<< Akib
Did you know?
- Natsir Akib is one of the most experienced team members, having worked in Service for over 44 years – not only in the cement business, but also in mining, fertilizers, and infrastructure.
- He feels happiest when working on site, helping our customers keep shutdowns to a minimum.
Seth >>The Customer Whisperer<< Afari-Boateng
Did you know?
Seth Afari-Boateng probably knows of something you might need before you can even speak it out loud. He can understand even the slightest signals from his customers with his almost telepathic powers and interpret them correctly. Not only can he identify all challenges in no time, but he also does everything to fix them.
Tanja >>The Hidden Champ<< Klaucke
Did you know?
- Tanja not only brings a wide range of service know-how with her; she is also very well networked across our company.
- She is responsible for vertical roller mills and enhances the team through her internal network.
- Through her first job in preparing technical offers, she knows the entire product portfolio in raw material preparation.
Tim >>The Web Slinger<< Hücking
Did you know?
- Tim Hücking is renowned for his outstanding crushing technology expertise.
- Thanks to many years of experience, he has built up close and trusting relationships with customers all over the world.
- During his service career, he has already visited more than 150 cement plants around the globe.
With our superpowers, we solve every problem. Hand in hand with you. Whether directly on site, or remotely. No matter, whether spare parts, field services or revamps. Regardless of whether it’s a remote or an on-site operation.
We help quickly and reliably. With products and service that make the difference.
Our customers can rely on us and our solutions worldwide. Promised.